How to Cancel Cal AI (Subscription or Free Trial) and Get a Refund

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title: "How to Cancel Cal AI (Subscription or Free Trial) and Get a Refund" description: "How to cancel a Cal AI subscription or free trial on iPhone, Android or a web checkout, when to cancel so you aren't charged, and how to ask Apple, Google or Cal AI for a refund." publishedAt: "2026-10-05" updatedAt: "2026-10-05" category: "App comparisons" tags: ["cancel Cal AI", "Cal AI refund", "cancel Cal AI trial", "Cal AI subscription", "Cal AI alternative"] keyTakeaways:

• "You can't cancel Cal AI inside the app. iPhone: Settings, your name, Subscriptions, Cal AI, Cancel Subscription. Android: Google Play, profile, Payments and subscriptions, Subscriptions, Cal AI, Cancel."
• "If you paid on Cal AI's website, the subscription won't show up in Apple or Google settings. Use calai.app/manage-subscription with the email you subscribed with, or email [email protected]."
• "Cancel a free trial at least 24 hours before it ends. Apple says this, and Cal AI's terms say subscriptions renew unless cancelled at least 24 hours before the current period ends."
• "Refunds go through whoever took the payment: Apple at reportaproblem.apple.com, Google Play within 48 hours of purchase, or Cal AI by email for web purchases."
• "Deleting the app does not cancel the subscription. Cal AI's own FAQ warns about this." faq:
• question: "How do I cancel my Cal AI subscription on iPhone?" answer: "Open Settings, tap your name, tap Subscriptions, select Cal AI and tap Cancel Subscription. Cal AI's FAQ says you can't cancel from inside the app, and deleting the app does not cancel it."
• question: "How do I cancel Cal AI on Android?" answer: "Open Google Play, tap your profile icon, tap Payments and subscriptions, then Subscriptions, select Cal AI and tap Cancel."
• question: "How do I cancel Cal AI if I paid on the website?" answer: "Web subscriptions are not in your Apple or Google subscription list. Go to calai.app/manage-subscription and enter the email address you subscribed with, or email Cal AI support at [email protected]."
• question: "How do I cancel the Cal AI free trial without being charged?" answer: "Cancel the same way as a paid subscription, at least 24 hours before the trial ends. Apple tells users to cancel a trial at least 24 hours before it ends if they don't want it to renew, and Cal AI's terms say subscriptions renew unless cancelled at least 24 hours before the current period ends."
• question: "Can I get a refund from Cal AI?" answer: "It depends on where you paid. Cal AI's FAQ says Apple handles App Store refunds and Google handles Google Play refunds. Request an Apple refund at reportaproblem.apple.com. On Google Play, you may get a refund through Play within 48 hours of purchase, and after that Google tells you to contact the developer. If you bought directly from Cal AI, email [email protected]."
• question: "Does cancelling MyFitnessPal Premium cancel Cal AI?" answer: "No. MyFitnessPal owns Cal AI, but the two apps have separate subscriptions. Cancel each one separately." howTo: name: "How to cancel a Cal AI subscription or free trial" steps:
  • name: "Find where you paid" text: "Check your receipt email. Cal AI's FAQ says it will come from Apple, Google or Cal AI. You must cancel through the same place."
  • name: "Cancel on iPhone" text: "Open Settings, tap your name, tap Subscriptions, select Cal AI and tap Cancel Subscription."
  • name: "Cancel on Android" text: "Open Google Play, tap your profile icon, tap Payments and subscriptions, then Subscriptions, select Cal AI and tap Cancel."
  • name: "Cancel a web subscription" text: "Go to calai.app/manage-subscription and enter the email you subscribed with, or email [email protected]."
  • name: "Cancel a trial a day early" text: "Cancel at least 24 hours before the trial or billing period ends so it doesn't renew."
  • name: "Then delete the app" text: "Deleting the app does not cancel the subscription, so cancel first and uninstall afterward."

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We make Callie, an AI calorie tracker that competes with Cal AI. This guide uses Cal AI's own FAQ and terms plus Apple's and Google's help pages, all checked on October 5, 2026. Sources are at the bottom.

The 30-second answer

Cal AI's FAQ says you can't cancel from inside the app. Cancel where you paid:

• iPhone (App Store): Settings, then your name, then Subscriptions, then Cal AI, then Cancel Subscription.
• Android (Google Play): Google Play, then your profile icon, then Payments and subscriptions, then Subscriptions, then Cal AI, then Cancel.
• Web checkout: go to calai.app/manage-subscription and enter the email you subscribed with, or email [email protected].

To avoid the first charge on a free trial, cancel at least 24 hours before the trial ends. Deleting the app doesn't cancel anything.

First, work out where you paid

Cal AI's FAQ says subscriptions are tied to the platform you bought them on, and that your receipt email will say Apple, Google or Cal AI. That decides where you cancel and who handles a refund.

The web option exists because of Cal AI's history. Until April 2026, Cal AI sold some subscriptions through its own Stripe-based checkout instead of Apple's in-app purchase. Apple told TechCrunch it removed the app that month over that checkout and how it presented pricing and auto-renewal. The app was restored after the developer made fixes. If you signed up through a web checkout, your subscription is billed by Cal AI, not by Apple or Google, and it won't appear in your phone's subscription settings.

Cancel Cal AI on iPhone or iPad

1. Open the Settings app.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Select Cal AI.
5. Tap Cancel Subscription. You may need to scroll to find it.

Apple says that if there's no Cancel button and you see an expiration message in red, the subscription is already cancelled.

Cancel Cal AI on Android

1. Open Google Play.
2. Tap your profile icon.
3. Tap Payments and subscriptions, then Subscriptions.
4. Select Cal AI.
5. Tap Cancel and follow the prompts.

Google says you keep access until the end of the billing period you already paid for. Uninstalling the app doesn't cancel the subscription.

Cancel a Cal AI web subscription

1. Go to calai.app/manage-subscription.
2. Enter the email address you used when you subscribed and tap Send.
3. Check that inbox and follow Cal AI's instructions to cancel.

If that doesn't work, email [email protected], the support address on Cal AI's FAQ. Include the email you subscribed with and the date of the charge.

Cancelling a Cal AI free trial

A trial is cancelled the same way as a paid subscription. What matters is timing.

• Apple's guidance is to cancel a trial "at least 24 hours before the trial ends" if you don't want it to renew.
• Cal AI's terms of use say subscriptions "automatically renew unless cancelled at least 24 hours before the current period ends."

Check the renewal date in your subscription settings the day you start the trial, and cancel the same day if you're only testing the app.

How to get a Cal AI refund

Cal AI's FAQ says refunds depend on where you bought the subscription: Apple handles App Store refunds, Google handles Google Play refunds, and Cal AI handles purchases made directly with it.

Apple (App Store purchases)

1. Go to reportaproblem.apple.com and sign in.
2. Tap I'd like to, then Request a refund.
3. Choose a reason and tap Next.
4. Select the Cal AI subscription and tap Submit.

Apple says to expect an update within 24 to 48 hours. Eligibility varies by country or region.

Google Play

1. On play.google.com, click your profile picture, then Payments and subscriptions, then Budget and order history.
2. Find the Cal AI charge and click Report a problem.
3. Choose the option that describes your situation and submit.

Google says a purchase made within the last 48 hours may be refundable through Play, and that after 48 hours you should contact the developer. Its refund policy also says past subscription periods generally can't be refunded, with some exceptions.

Web checkout

Email [email protected] with your account email and the charge date. The FAQ says, "Bought directly through CalAI? Email us and we'll sort it out."

Before you go: save your history

Cal AI's FAQ says your data is stored in the cloud, so uninstalling the app doesn't delete it as long as you log back in with the same account. The FAQ also mentions a PDF export. If you plan to switch apps, write down your current weight, goal and calorie target and save your progress. The FAQ doesn't describe a spreadsheet export, so plan to re-enter your regular meals in the new app.

Cancelling MyFitnessPal too?

MyFitnessPal owns Cal AI, but the two subscriptions are separate. Cancelling one doesn't cancel the other. If you pay for both, see how to cancel MyFitnessPal Premium.

When keeping Cal AI makes sense

If you only log by photo and you're happy with how it works, Cal AI is cheaper than Callie, and since the acquisition it has MyFitnessPal's larger food database behind it. Cancelling makes the most sense if you want to check estimates before they're saved, want voice or text logging, or want an app that isn't owned by MyFitnessPal.

What to use instead

If you liked logging meals by photo but want to check the estimate before it counts, Callie is our app. It logs by photo, voice or text and shows every photo estimate on a review screen, where you can correct foods and portions before anything is saved. It also has a streak dashboard, cheat days you schedule that don't break your streak, and daily diet plans matched to your BMI and goal.

Callie isn't cheaper than Cal AI. Cal AI's US App Store in-app purchases top out at $29.99. Callie gives you 3 AI logs to try, then costs $34.99 a year. It isn't owned by MyFitnessPal.

If you want to pay nothing, SnapCalorie gives 3 AI logs a day free, and Cronometer and FatSecret have large free tiers without AI photo logging.

For the full comparison, read the best Cal AI alternatives or Callie vs Cal AI, which includes our 20-meal accuracy test.

Related reading

• Best Cal AI alternatives, ranked by what each app does best.
• MyFitnessPal vs Cal AI, on what the acquisition changed.
• Callie vs SnapCalorie, if a free photo allowance matters most.
• AI calorie app accuracy study 2026, on why photo estimates run low.

Sources

1. Cal AI FAQ, "Subscriptions & Billing" (last updated July 2026, accessed October 5, 2026). https://www.calai.app/faq
2. Cal AI, "Manage Subscription" (accessed October 5, 2026). https://www.calai.app/manage-subscription
3. Cal AI Terms of Use, section 7 (last updated November 28, 2025). https://www.calai.app/tos
4. TechCrunch (April 21, 2026). "Apple's Cal AI crackdown signals it's still policing the App Store." https://techcrunch.com/2026/04/21/apples-cal-ai-crackdown-signals-its-still-policing-the-app-store/
5. MacRumors (April 21, 2026). "Apple Pulled Cal AI for Deceptive Billing Design, Not External Payments." https://www.macrumors.com/2026/04/21/apple-cal-ai-app-store-removal/
6. Apple Support. "Cancel a subscription from Apple." https://support.apple.com/en-us/118428
7. Apple Support. "Request a refund for apps or content that you bought from Apple." https://support.apple.com/en-us/118223
8. Google Play Help. "Cancel, pause, or change a subscription on Google Play." https://support.google.com/googleplay/answer/7018481
9. Google Play Help. "Request a refund on Google Play." https://support.google.com/googleplay/answer/15574897
10. Google Play Help. "Learn about Google Play refund policies." https://support.google.com/googleplay/answer/2479637
11. TechCrunch (March 2, 2026). "MyFitnessPal has acquired Cal AI, the viral calorie app built by teens." https://techcrunch.com/2026/03/02/myfitnesspal-has-acquired-cal-ai-the-viral-calorie-app-built-by-teens/
12. Cal AI App Store listing (accessed September 28, 2026). https://apps.apple.com/us/app/cal-ai-calorie-tracker/id6480417616